Privacy Policy

1. Information We Collect

When you engage with ULA Explorers, we may collect personal information necessary to provide our travel services effectively and securely. This information may include your name, email address, phone number, and home or billing address. In some cases, we may also collect passport or identification details required for flight bookings, travel permits, or government registrations.

We may collect additional information related to your travel plans, such as destinations, dates, group size, or preferences. To ensure your safety and comfort, we may also collect medical information, dietary restrictions, allergies, or other health-related details when relevant to your trip. Payment information is handled securely through trusted third-party payment processors. We may also request emergency contact details to ensure your safety while traveling.

In some cases, travelers choose to share photos, videos, and feedback with us. We may collect and store these materials with your permission for use on our website, social media channels, and marketing materials. Furthermore, our website automatically collects non-personal data such as IP addresses, browser type, and navigation behavior. This helps us analyze website performance and improve our user experience.

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2. How We Collect Information

ULA Explorers collects information directly from travelers when a booking is made, an inquiry form is completed, or a subscription request is submitted. We also collect data when travelers contact us via email, WhatsApp, or social media, and when they participate in promotions, surveys, or reviews.

In addition, some information is collected automatically through cookies and analytics tools when users browse our website. This information does not personally identify you and is used only to improve the functionality and performance of our site.

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3. How We Use Your Information

We use the information you provide for the purpose of planning, organizing, and delivering your travel experience. This includes processing bookings, confirming reservations, and communicating with you about your itinerary, payment details or changes to your trip.

Your information also allows us to personalize your experience, recommend suitable options, and offer additional services that may be of interest to you. If you choose to receive marketing communications, we may contact you with newsletters, special offers, or destination updates. You can opt out of these communications at any time.

Additionally, we may use your information to improve our website, analyze user behavior, enhance customer service, and ensure compliance with applicable laws. All data is handled responsibly and only for legitimate business purposes.

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4. Legal Basis for Processing

ULA Explorers processes personal information only where legally permitted. In most cases, this is based on one or more of the following reasons: your consent (for example, when subscribing to newsletters or sharing testimonials); the necessity of processing to perform a contract (such as managing your booking); our legitimate business interests (such as improving our services or preventing fraud); or compliance with legal obligations (such as accounting or tax requirements).

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5. Marketing & Communications

When you provide your consent, ULA Explorers may contact you with marketing materials, newsletters, and travel offers that we believe may interest you. We aim to communicate only relevant and meaningful content. If you prefer not to receive such updates, you may unsubscribe at any time using the link provided in each email or by contacting us directly at hello@ula.com.pe

We do not send marketing messages without consent, and your contact information will never be sold, rented, or traded to third parties for their own promotional use.

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6. Sharing Your Information

To provide our travel services, we may share necessary details with trusted partners, including hotels, lodges, airlines, local tour operators, and transport providers. This sharing of information ensures that reservations, activities, and other arrangements are completed accurately and efficiently.

We may also share limited data with technology partners, payment processors, and service providers that assist us in maintaining our website or managing communications. These third parties are bound by confidentiality agreements and are only permitted to use your information for the purposes specified by ULA Explorers.

ULA Explorers does not sell, trade, or rent personal information to third parties for marketing purposes under any circumstances.

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7. International Data Transfers

Because ULA Explorers operates globally, your personal information may be transferred to or processed in countries outside your own, including Peru and other destinations where we organize travel experiences. We take every reasonable step to ensure that your data remains protected and that any third party involved upholds the same high standards of privacy and security that we do.

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8. Data Security

We are committed to safeguarding your information with the highest level of care. ULA Explorers uses industry-standard security measures to prevent unauthorized access, disclosure, or loss of data. Sensitive information, such as payment details, is encrypted using secure socket layer (SSL) technology.

While we take all reasonable precautions to protect your personal information, please note that no method of data transmission over the internet can be guaranteed to be completely secure. We continually review and update our practices to maintain the safety of your data.

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9. Data Breach Notification

In the unlikely event of a data breach, ULA Explorers will notify affected individuals promptly and in accordance with applicable laws. We will take all reasonable steps to mitigate any risks associated with the breach and ensure your information remains protected.

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10. Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or resolve any disputes. Once data is no longer required, it will be securely deleted or anonymized.

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11. Cookies & Website Tracking

ULA Explorers uses cookies to enhance user experience and track website performance. Cookies are small files stored on your computer that help us analyze traffic patterns, remember preferences, and optimize the content you see. These cookies do not store personal data, and users can manage or disable them in their browser settings. Please note that disabling cookies may affect certain website functions or reduce the quality of your browsing experience.

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12. Your Rights

Travelers have the right to request access to the personal information we hold, to request corrections, or to withdraw consent for marketing communications at any time. Depending on your jurisdiction, you may also have the right to request deletion of your data or to lodge a complaint with a data protection authority. To exercise any of these rights, please contact us by email at hello@ula.com.pe and we will respond promptly to your request.

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13. Photos, Videos & Reviews

We love to celebrate the journeys of our travelers and often share authentic photos, videos, and testimonials provided by our guests. By sending us your photos, videos, or reviews via email, WhatsApp or social media, you grant ULA Explorers permission to use them on our website, social media channels, and marketing materials. We always aim to represent your content respectfully and will never modify it in a misleading or inappropriate way. If you wish to withdraw permission at any time, simply contact us, and we will promptly remove your content from our materials.

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14. Third-Party Links

Our website may include links to external pages or services operated by third parties, such as Instagram, Facebook, Youtube, Tik Tok or Google Maps. Please note that ULA Explorers is not responsible for the privacy policies or practices of these external websites. We recommend reviewing their respective privacy statements before sharing any personal information with them.

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15. Children’s Privacy

ULA Explorers does not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has submitted personal information without the consent of a parent or guardian, we will take immediate steps to delete such data from our systems.

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16. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business operations, or technology. Any modifications will be posted on this page with a revised “Effective Date.” We encourage you to review this page from time to time to stay informed about how we protect your privacy.

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17. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your information, please contact us at:

ULA Explorers
23 Brickfield Street
North Parramatta. NSW 2151
Australia
Feel free to email us at hello@ula.com.pe
Call us on +1 302 353 1962
Contact us on WhatsApp
Or contact us through our websites www.uncoverlatinamerica.com and www.ulaexplorers.com

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